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CRTC urged to end Internet data caps and punitive overage charges

Internet users are mobilizing to seek end to data caps, as new report reveals how Canadians are getting a raw deal on both wired and wireless services.

Data caps have long been one of the most reviled features of Canada’s broken telecom market, but an upcoming consultation by the Canadian Radio-television and Telecommunications Commission (CRTC) could change all that. Today we are publishing a new report revealing how Canadians are getting a raw deal on data caps, and is urging Canadians to endorse an open letter asking the CRTC to dismantle the data cap regime.

The CRTC’s upcoming consultation on Net Neutrality and Zero-Rating represents the best chance in a generation to ban telecom providers from capping customers’ Internet usage. For wired Internet, data caps in most of the industrialized world are unheard of, whereas for wireless Internet data caps elsewhere are far more generous, with unlimited plans easily available. As our report reveals, no national mobile provider in Canada offers unlimited data plans.

Canadians need relief from oppressively low data caps, and the punitive overage charges associated with them. There should be no such thing as ‘too much Internet’, given how essential affordable online access has become to our everyday lives. If we don’t tackle this now, Canada will fall even further behind.

For too long, the telecom giants have used every excuse in the book to justify these unfair caps. But the reality is they’re using these caps to discourage cord-cutting and keep Canadians trapped in expensive cable TV packages that represent terrible value for money. We need the CRTC to step in and put a stop to this price-gouging.

Our letter to the CRTC sets out a four-point action plan, including:

  • END DATA CAPS: The CRTC should entirely prohibit data caps for wired Internet, along with the overage charges that go with them. For wireless, they should bring Canadian data caps into line with international counterparts such as the U.K. where customers have access to unlimited options and nationwide plans with 6GB of data for the equivalent of just $30 a month.

  • BAN ZERO-RATING: Prevent telecom giants from using their power to unfairly privilege certain apps and services over others. Customers, not telecom companies, should be the ones deciding what we read and watch online.

  • TRANSPARENCY AND ENFORCEMENT MECHANISMS: Strong, transparent mechanisms to ensure telecom providers comply with Net Neutrality rules, and meaningful penalties for when those rules are broken.

  • UPHOLD NET NEUTRALITY: Canadians have already fought for and won open Internet rules to prevent Big Telecom from restricting our access to online services. We even flew in some of the original architects of the Internet to the 2009 CRTC hearing where those rules were made. The CRTC should uphold those positive pro-customer rules.

The deadline for initial comments to the CRTC is June 28, 2016.

Canadians can speak out and join the campaign at

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