Frequently Asked Questions
Questions about Donations
I made a one-time donation, but it appeared as recurring on my credit card statement. Will I be charged again?
Unfortunately, we have a known issue with some one-time payments falsely appearing on credit card statements as a recurring donation. We're working to get it resolved with our software provider and payment processor. Our sincere apologies if you have been affected by this technical issue.
If you think that this is happening to you, please just email us at [email protected] and we can check in and verify if the donation is recurring or not. Again, we are very sorry if you are affected and we hope to get this issue resolved in the future.
My credit card used for monthly donations is about to expire. How do I update my payment information?
At this time we can't update payment info online, but here are a few ways to update your donation information:
- The best way to update your payment information is to create a new monthly gift with your updated payment information by clicking here and notify us at [email protected] so we can cancel your old gift.
- Or, you can email us with a current phone number and we'll be happy to call at your convenience. OpenMedia does not recommend emailing sensitive credit card information.
Do you accept e-transfers?
Not at this time. We accept payments by Credit Card (Visa, Mastercard, American Express, Discover), PayPal, and cheque (or check, depending on how you spell it). You can donate via Credit Card or PayPal by clicking here. Our mailing address for cheques is:
1424 Commercial Drive
PO Box #21674
CANADA V5L 5G3
If you are a corporate donor hoping to make a major gift ($500 and up) and want to pay by wire transfer, please get in touch with Erica ([email protected]) and she can send you the invoice and wire transfer details.
Is OpenMedia a charity or a 501©3? Is my donation tax-deductible?
OpenMedia is a registered non-profit, not a charity, so we can't issue personal tax receipts. Our non-profit status ensures that we can advocate for government policy changes, which would be impossible if we were a charity or a 501©3. We also cannot be a recipient of a Donor Advised Chaity Fund (otherwise known as a DAF) for this reason.
However, if your contribution is being written off under a Canadian business then you may be eligible for input tax credits and we can issue you a receipt that includes HST or GST (dependent on your province or territory). If this is the case, please send the name and address of the business to [email protected].
How do I increase or decrease my monthly donation amount?
If you are already a monthly donor, just email [email protected] and let us know what amount you want to change your monthly gift to. Every little bit counts and we are grateful for your generousity.
Why do you ask for monthly donations?
Monthly donations are incredibly integral to building long-term sustainable change. Solid month-to-month support helps us commit to deeper, quieter, long-term focused campaign actions that may take years of setup but can fundamentally change the rules of the game.
What does OpenMedia do with donations?
Head over to the Our Supporters page to learn more about our funding model, who we get donations from, and what we do with them!
Why does your website auto-fill my personal information on the donation form?
Sorry about the confusion, but that's not us! Your personal information is likely autofilling from your web browser since our website doesn't save your information. Basically, the software that you use to browse the internet (like Chrome, Mozilla, Internet Explorer, Firefox, etc.) may fill in the boxes for you to try and help you. We recommend trying to adjust your internet browser settings if you are wanting it to stop.
Questions about our Organization and our Campaigns
I found a glitch on your website or in one of your petitions or actions!
Please let us know by emailing [email protected]
If you can also tell us what device you are on (computer or mobile device), what browser you are using (chrome, firefox, internet explorer, etc), if you are using an email client (like Apple Mail or Outlook), and if you are getting an error message and what it says, that will be extremely helpful in troubleshooting the issue!
Are you affiliated with any political party?
Nope! We’re strictly non-partisan. We support ideas that line up with our goals, no matter who they’re from. In Canada, we’ve supported (and strongly opposed) ideas and policies from every major party. Note: non-partisan does not mean we avoid politicians— we often talk to political leaders and their staff to let them know what our community thinks. This communication helps turn your crowdsourced policies into reality.
Do your emails use tracking links?
Do you ever work with other advocacy groups?
OpenMedia collaborates with other groups when our collective voices will have a bigger impact. There are many great organizations around the world doing great work for the open Internet, and from time to time we’ll partner with them to have an on-the-ground impact (for example, to deliver petition signatures to local decision-makers) or to share important information.
If we’re partnering with another group that might keep you informed about a campaign via email, we’ll make sure to let you know right on the action page.
Why don't you just put all the issues in one easy email to my political representatives so that I don't have to send multiple messages to them?
We don't want any of our supporters' voices to go to waste and that often means sending a pointed message specific to each issue. The more streamlined and clear we can make it each email, the harder it is to miss the point. In short, we try to give each issue the individual attention that it deserves so that the target of your email will hear your message loud and clear!
Where can I submit a complaint about my Telecom service provider?
If you live in the USA, you can submit to the FCC’s Consumer Complaints Centre.
If you live in Canada, you can submit to the CCTS (Commissioner for Complaints for Telecom Services) which investigates over-billing issues and contract breaking and resolving concerns.
Did we not answer your question in this article?
You can email us at [email protected].