Epoch Times: Wireless complaints are on the rise

In a report released last week, Canada's cell phone services received the notable dishonour of having the most complaints out of any telecommunications service. It's time for these concerns with our broken telecom market to be addressed by the CRTC. Share your story through our online tool CellPhoneHorrorStory.ca and let's work towards a wireless code that benefits Canadians. Article by Omid Ghoreishi for The Epoch Times Complaints about telecom services rose again this year, with wireless services topping the list of complaints for the fourth consecutive time, according to Canada’s Commissioner for Complaints for Telecommunications Services (CCTS). “Nearly 11,000 consumer complaints were filed with us. That represents an increase of 35 percent over last year,” said commissioner Howard Maker in a statement announcing the release of the CCTS’s annual report for 2011/2012.

According to the CCTS, which is tasked by the federal government to resolve customer complaints in the telecommunications industry, around 60 percent of the issues raised were related to wireless services, with most of them resulting from billing errors or contract disputes.

Some of the more common billing complaints included errors in customers’ monthly plans, issues relating to the 30-day notice for cancellation of service, and premium text messaging charges.

Contract disputes included cases of customers complaining they were charged early termination fees or claiming they were signed up to contracts by their service provider without their consent. Read more »

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