Barking Technology: Bell still claims to have a right to charge customers for a non-existent service
Bell is continuing to fight to charge customers for a 911 service that did not exist... Article by William Neilson for Barking Technology The Toronto Sun has a rather shocking story of Bell Canada’s continued fight to assert that they were legally allowed to charge customers a monthly fee for a 911 service that did not exist. Dating back to 2007, Bell Canada customers in several Canadian Territories were charged 75 cents a month for a 911 service that never existed. Those who called this 911 service were rerouted to a 10-digit number and a subsequent message stating: “There are no 911 services in this area. Please hang up and dial the emergency number for your area. Or hang up and dial zero to reach an operator.” When residents would therefore dial zero, they then received a recorded message stating “in case of emergency, hang up and dial *911”.
Because Canada law allows for class action lawsuits, a number of individuals came together to form a lawsuit against Bell Canada. One would think that Bell Canada would apologize, stop this charging for this fake service and offer full refunds. Not Bell Canada.