October 30, 2012
OpenMedia original article
Epoch Times: Wireless complaints are on the rise
According to the CCTS, which is tasked by the federal government to resolve customer complaints in the telecommunications industry, around 60 percent of the issues raised were related to wireless services, with most of them resulting from billing errors or contract disputes.
Some of the more common billing complaints included errors in customers’ monthly plans, issues relating to the 30-day notice for cancellation of service, and premium text messaging charges.
Contract disputes included cases of customers complaining they were charged early termination fees or claiming they were signed up to contracts by their service provider without their consent. Read more »
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